CDI

10 Esplanade Andry-Farcy, 38000 Grenoble

Vates is a French software company specializing in virtualization, offering a credible alternative to proprietary solutions on the market. Our Vates VMS solution enables companies to manage their IT infrastructures in a simple, efficient, and controlled way.

As part of our growth, we are looking for a Solutions Expert to design and deliver technical solutions that address customer business needs while supporting sales and presales activities alongside the Sales and Channel teams. Acting as the link between customers, partners, and internal teams, the Solutions Expert recommends the best-fit solutions, collaborates closely with partners on strategic accounts, and works cross-functionally with R&D, Product, Support, Delivery, Sales, and Channel teams to drive customer success.

Your responsabilities :
As a Solutions Expert, you design and validate technical architectures that meet customer business needs. You act as the technical reference across sales, product, delivery, and support teams, ensuring robust, scalable, and production‑ready solutions.

Technical & Functional Expertise
-Understanding of VATES VMS stack, products, modules, APIs, and integrations
-Analysis of customer business and technical requirements to propose the most suitable solution
-Design of architectures meeting production constraints: performance, scalability, high availability, resilience

Validation of environments involving
-Virtualization (VMware, Hyper‑V, KVM)
-Storage systems (SAN/NAS, multipathing, redundancy, IOPS sizing)
-Networking (Switching iSCSI / Fiber Channel)
-Backup & DR (Veeam, CommVault, snapshot strategies, RPO/RTO)
-Observability & metrology

Pre‑Sales Activities
-Participation in demos, workshops, technical qualification meetings, must-win deals reviews
-Creation and presentation of POCs, prototypes, and solution mockups
-Contribution to RFI/RFP/RFQ responses (technical & functional sections)
-Translation of customer needs into concrete, feasible, and cost‑controlled proposals

Customer Advisory & Delivery Support
-Guidance on adoption, configuration, and best practices
-Identification of gaps between customer needs and product capabilities
-Recommendations for complementary services (training, optimization, premium support)
-Support during production deployment, ensuring stability, performance, and operational continuity

Internal Collaboration
-Feedback to Product/R&D/Documentation teams to influence roadmap and improvements
-Assistance to Support teams on complex infrastructure or integration issues
-Collaboration with Customer Success to anticipate risks (misuse, dissatisfaction, churn)

Continuous Expertise Development
-Monitoring of technological trends: virtualization, storage, backup, HA/DR
-Updating internal/external documentation and participate to update technical sales materials

Partner & Ecosystem Relations
-Collaboration with distributors, resellers, integrators, cloud providers and complementary software/hardware vendors
-Identification of integration opportunities and technical synergies and or ecosystems
-Participation in joint marketing actions (webinars, events, customer presentations, partner technical onboarding)

External Representation
-Presence at trade shows, conferences, and partner events
-Technical demonstrations and discussions with prospects and partners
-Collection of field feedback to refine product and commercial strategy

Required Skills :
-Strong ability to design end-to-end IT solutions and translate business needs into technical architectures
-Strong knowledge of virtualization
-Good knowledge of operating systems, storage, compute and networks and the entire ecosystem of the end-user
-Good understanding of cybersecurity principles, IAM, and security-by-design approaches
-Experience with APIs and system integration
-Familiarity with DevOps practices and infrastructure automation (Terraform, Ansible, scripting, etc)
-Ability to understand and use monitoring, logging, and performance analysis tools to ensure system reliability
-Strong troubleshooting skills and ability to validate and optimize complex technical solutions
-Ability to simplify technical concepts for non-technical audiences
-Technical leadership
-Analytical and solution-oriented mindset
-Strong personality with high resilience under external pressure
-Excellent team player with strong collaboration skills, internally and externally with partners and the ecosystem
-Clear, structured, and effective communicator
-Good speaker and storyteller, sharing passion
-Fast learner with strong adaptability
-Strong sense of ownership and responsibility
-Ability to manage conflicts in a professional and constructive manner
-Ability to think beyond short-term objectives and understand long-term strategy

Why join us ?
At VATES, you will find a flexible work environment, a supportive and approachable team, and a role that makes a real impact on a daily basis.

Location :
Our offices are based in Grenoble or Paris, but we operate on a fully remote model to provide greater flexibility and daily work comfort.
You are free to work 100% remotely or come on-site occasionally, depending on your preferences.

Benefits :
-Meal vouchers
-Health insurance coverage funded at 50% by the company
-Benefits provided by the Works Council (employee discounts, cinema tickets, etc.)
-Employee savings plan (PEE)
-Profit-sharing scheme
-Annual bonus
-100% remote work

As part of our diversity and inclusion policy, this position is open to all candidates, regardless of gender.

We are looking for someone who combines strong technical expertise with excellent communication skills, enjoys helping customers and partners succeed, and is passionate about open-source virtualization technologies.
-Master’s degree in Computer Science, Engineering, or equivalent with 5–10 years of experience in software development, infrastructure engineering, or solution architecture.
-Strong expertise in:
-Virtualization (VMware, Hyper‑V, KVM)
-Storage (SAN/NAS, performance tuning, redundancy)
-Networking (Switching iSCSI / Fiber Channel)
-Backup & DR (Veeam, snapshot strategies, RPO/RTO)
-High availability & production constraints
-Ability to vulgarize complex technical concepts for non‑technical audiences.
-Technical leadership, analytical mindset, and strong problem‑solving skills.
-Fluent English

Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack: from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.