Bundled support
XCP-ng and Xen Orchestra are open source and free to use. When your organization needs guaranteed response times, direct access to our engineers, and a production-ready Xen Orchestra Appliance, a Vates support subscription is the right fit.
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Open source software, free to use
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Support contracts priced per host, per year
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XCP-ng support license included
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Xen Orchestra Appliance included
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Guaranteed SLA response times
Open source software, professional support
XCP-ng and Xen Orchestra are published under open source licenses. You can download, install, and run them at no cost. A support subscription does not unlock the software: it gives your organization access to our engineering team, guaranteed SLAs, and the Xen Orchestra Appliance, a turnkey deployment of Xen Orchestra maintained and updated by Vates.
- No per-CPU or per-RAM licensing fees
- Source code fully available on GitHub
- Support contract independent from software usage
Subscription tiers priced per host
Each tier covers your full infrastructure and includes XCP-ng support licenses for every host plus one Xen Orchestra Appliance. Pricing scales with host count and the level of service your operations require.
- Essential / Essential+: Fixed price for up to 3 hosts. Business-day support with 24h response on critical issues.
- Pro: Per-host pricing from 3 hosts. Business-day support with 24h response on critical issues.
- Enterprise: Per-host pricing from 4 hosts. 24/7 support with 1h response on critical issues.
What every subscription includes
All tiers give your team direct access to Vates engineers and a structured set of services to keep your infrastructure running.
- XCP-ng support licenses for all subscribed hosts
- One Xen Orchestra Appliance (turnkey, maintained by Vates)
- Ticket-based support with defined response times by severity
- Incident investigation and resolution guidance
- Upgrade and patch advisory
- Bug reproduction and escalation to the engineering team
And what is not included
Support covers reactive assistance: resolving incidents, investigating bugs, and guiding you through upgrades. It does not cover proactive or project-based work. For those needs, Vates offers dedicated professional services:
- Migration from VMware or another hypervisor: covered by our Migration Package
- Proof-of-concept, performance tuning, architecture review: covered by our Consulting service
- Dedicated project management and strategic guidance: covered by our Technical Account Manager (TAM)
- Team onboarding and certification: covered by our Training & Certification program
Free software,
expert support when it counts
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No License Fees
Open source, free to download and run
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Per Host, Per Year
Predictable pricing that scales with your fleet
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Guaranteed SLAs
From 24h to 1h on critical incidents
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Engineers, Not Scripts
The people who build the software answer your tickets
Discover Success Stories
Learn how organizations around the world run XCP-ng and Xen Orchestra in production, and why many of them choose a Vates support subscription for their critical infrastructure.