FAQ
A collection of questions we often have and can easily answer.
How to get started with Vates Virtualization Platform?
- 1. Download XCP-ng hypervisor here
- 2. Install XCP-ng hypervisor on your server (check our documentation here)
- 3. Register your Vates account here
- 4. Deploy Xen Orchestra appliance from this page
- 5. Login to your appliance (default access is: admin@admin.net and the password is admin.)
- 6. Register your appliance with your account email and start your trial period directly from your appliance (no commitment, no credit card required!)
- 7. Enjoy!
What are the supported hypervisor for Xen Orchestra?
How can I migrate from VMware (or another hypervisor)?
Why should I subscribe to pro support?
Is there a Vates Partner Program and how can I join it?
What does Setup / Upgrade Assistance include in Vates VMS Enterprise?
Our Setup / Upgrade Assistance is designed to give you a helpful starting point when deploying or upgrading your infrastructure with Vates VMS.
This feature includes:
- 1. A one-hour call with a member of our Technical Account Management team, to answer your questions and guide you through your installation, migration, or upgrade process.
- 2. One dedicated support ticket specifically for setup or upgrade-related topics.
⚠️- This is not a full installation or migration service, but rather a guided kickoff session to help you get started in the right direction. For more in-depth support, project-based assistance, or long-term operational guidance, we recommend exploring our Consulting or TAM (Technical Account Manager) service offerings. If you are looking for help regarding a migration project from VMware (or any other hypervisor) take a look on our Migration package service.