Full time (permanent contract)

Full remote, hybrid or on site (Grenoble, France)

As a Technical Account Manager (TAM) at Vates, you will be the dedicated point of contact for our clients, focusing on ensuring their success with the Vates virtualization & management stack (Vates VMS). You’ll work directly with customers, providing technical guidance, proactive support, and strategic advice to help them fully leverage Vates solutions in their environments. This is a unique opportunity to support businesses transitioning from VMware and guide them through a robust open-source alternative.

• Develop a deep understanding of each client’s infrastructure, goals, and challenges to provide tailored technical guidance on using Vates VMS as a VMware replacement.
• Proactively identify potential issues and performance bottlenecks, delivering timely solutions and best practices to enhance customer experience and optimize their virtualization environments.
• Act as a liaison between clients and Vates’ development and support teams, ensuring client feedback is effectively communicated and integrated into future product improvements.
• Lead client onboarding and training sessions, helping customers navigate Vates VMS features and functionalities to maximize their investments.
• Develop long-term strategic relationships with key accounts, fostering client satisfaction and loyalty while identifying new opportunities for expansion.

• BS in Computer Science or a related field, or equivalent work experience
• 3+ years of experience in a Technical Account Manager role or similar customer-facing technical position
• Solid knowledge of virtualization technologies, with experience using or supporting VMware products (experience at VMware is a plus)
• Familiarity with Vates VMS or other open-source virtualization and management solutions is a strong advantage
• Excellent problem-solving skills, with the ability to manage and prioritize multiple tasks and clients effectively
• Strong communication and interpersonal skills, with experience presenting to both technical and non-technical stakeholders
• Proven ability to work independently and as part of a collaborative team

Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack—from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.