Full time (permanent contract)

Full remote, hybrid or on site (Grenoble, France)

With the growing adoption of Vates’ virtualization solutions—by both open-source enthusiasts and businesses seeking paid support and services—streamlined sales operations have become crucial to support team efficiency and enable a seamless sales experience. We are seeking a Sales Operations Manager to take on the following responsibilities:

• Analyze existing sales processes and identify opportunities for optimization.
• Co-create and implement new processes to streamline sales activities, collaborating closely with the sales team.
• Ensure adherence to processes across the sales team and other stakeholders.
• Track and analyze sales metrics, including product types, project types, and renewals, to provide valuable insights.
• Develop and implement forecasting tools and sales reporting for performance analysis and projections.
• Document processes and maintain updated sales protocols.
• Organize and deliver sales and technical training programs based on team needs and market trends.
• Onboard and mentor new sales team members to ensure a smooth integration and skill development.
• Master internal tools (including CRM) and maintain awareness of new technologies to recommend tools that improve daily operations for the sales team.
• Implement and test strategies for exploring new projects, markets, or sales approaches, in coordination with the team.
• Collaborate with marketing, support, and partner teams to grow revenue through new client acquisition, project expansions, and renewals.

As the company and its processes continue to grow, the responsibilities of this role may evolve. Currently, this is an individual contributor role with no direct team management responsibilities.

• Fluent in both English and French (written and spoken); a third language is a plus.
• 8+ years of experience in sales operations or business and technical project management.
• Strong analytical skills and strategic vision to understand challenges and translate them into effective operational processes.
• Dynamic, self-motivated, curious, and willing to ask questions for deeper understanding.
• Organized and capable of managing multiple tasks and projects concurrently.
• Attentive to organizational needs, identifying areas for improvement and process enhancement.
• Detail-oriented, with the ability to tactfully ensure process compliance across the team.
• Sufficient technical understanding to present and support Vates solutions for clients and partners as part of the extended sales team.
• Proficiency with data analysis, project planning, and data enrichment tools available in the market.

Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack—from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.