Full time (permanent contract)

Full remote, hybrid or on site (Grenoble, France)

As a Customer Success Manager (CSM) at Vates, you will play a key role in ensuring our clients achieve maximum value from the Vates virtualization & management stack (Vates VMS). You will collaborate closely with our customers, guiding them through onboarding, offering ongoing support, and proactively identifying ways to enhance their experience with our open-source solution. This is an exciting opportunity to work at the heart of customer relationships, helping clients transition smoothly to Vates VMS and achieve their business goals.

• Serve as the primary point of contact for customers post-sale, driving onboarding, product adoption, and continuous engagement with Vates VMS.
• Monitor customer satisfaction and proactively address any challenges or questions, helping clients optimize their use of Vates VMS.
• Collaborate with the Technical Account Manager (TAM) team to provide technical insights and ensure clients receive timely, relevant assistance.
• Develop and maintain strong, trusted relationships with clients, helping them realize their business objectives through the effective use of Vates VMS.
• Identify opportunities for account expansion by understanding customer needs and aligning them with Vates’ product roadmap and service offerings.
• Gather client feedback and work with Vates’ product teams to ensure customer needs are factored into future product updates.

• BS in Business, Communications, or a related field, or equivalent work experience
• 2+ years of experience in a Customer Success, Account Management, or similar client-facing role
• Knowledge of virtualization technologies and experience with VMware or Vates VMS is a plus
• Exceptional interpersonal and communication skills, with a customer-first mindset
• Strong problem-solving abilities, with a proactive approach to identifying and addressing client needs
• Ability to work effectively both independently and in collaboration with cross-functional teams
• Experience with CRM tools and customer success platforms is preferred

Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack—from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.