Vates Partners Insight #3 - Building on success
Our Partner Program was highly successful and well-received in 2024. As a
result, we are keeping the same structure and discount levels, with a few
minor adjustments.
MSPs and Resellers: Updated Requirements
The minimum requirement remains two sales, but we’re adjusting the
timeframe from two sales per cycle to two sales per full year within a complete cycle.
A cycle includes the current period from the date of joining until the end of the
year, plus the following full calendar year. Under this updated structure,
Partners must complete two sales during the full calendar year.
This change ensures a level playing field, giving all Partners equal opportunities, regardless of whether they join at the beginning, middle, or end of the year.
Discontinuation of Monthly Installments
Although we initially expected monthly installments to be widely adopted by our
Partners, the reality turned out differently, with only 0.8% currently using this option.
As we continue to expand and enhance our tools, maintaining this feature while ensuring compatibility with our complex tiering system, automated deployment, and invoicing processes requires significant development effort. Given the low adoption rate, we’ve decided to discontinue support for automated monthly installments starting in January 2024.
CSP Program Continuity
We believe that our Cloud Service Provider Partner Program is working well, so we will maintain the same structure for 2025 without making any changes.
Legacy Products: Transition to VMS Bundles
As announced in 2023, our Legacy Products (e.g., Xen Orchestra Starter, XCP-ng Standard) have been superseded by streamlined VMS Bundles.
- VMS Essential: Includes Xen Orchestra Starter and XCP-ng Standard, supporting 1-3 hosts. SLA: Business Day Support, 24-hour response time for critical issues, up to 6 tickets per year.
- VMS Essential Plus: Includes Xen Orchestra Premium and XCP-ng
Standard, supporting 1-3 hosts. SLA: Business Day Support, 24-hour
response time for critical issues, unlimited yearly tickets. - VMS Pro: Includes Xen Orchestra Enterprise and XCP-ng Standard,
supporting a minimum of 3 hosts. SLA: Business Day Support, 24-hour
response time for critical issues, unlimited yearly tickets. - VMS Enterprise: Includes Xen Orchestra Premium and XCP-ng Enterprise,
supporting a minimum of 4 hosts. SLA: 24/7 Support, 1-hour response time
for critical issues, unlimited yearly tickets.
Please refer to our Pricing and Support page for detailed information.
Transitioning from Legacy to VMS Bundles
To ensure a smooth transition from our Legacy Products to our current VMS Bundles during upcoming renewals, we are committed to supporting our
Partners throughout the process.
For Partners experiencing price increases, we are open to:
- Discussing incremental price changes, including price-matching your
current pricing for the first year - Offering additional discounts
- Exploring customized solutions to avoid business disruptions for your customers
We will also organize complimentary webinars and training sessions to help you learn more about transitioning from Legacy Products to our current VMS Bundles.
Our priority is to provide a seamless experience for both you and your customers during this transition.
Contact your Vates' Partner Representative starting January 2025 to explore the best options for you business.
New Purchases of Legacy Products
As new purchases of Legacy Products are no longer available, we advise
directing your customers to our Pricing and Support Page for the most up-todate
information.
2024: Year in review
2024 marked a record-breaking year for our Partner community:
A special thanks to our technology partner Linbit and YouTube supporters at CNWR. Explore all Partners via our Partner Locator.
Looking Ahead: Year-End Opportunities and 2025 Training
Last-Minute orders
Great opportunities sometimes come at the last minute. If you have a year-end deal you’d like to close, we’re ready to offer extra incentives to help you capitalize on it. If there’s anything we can do to support your business before the year wraps up, please reach out to us at partners@vates.tech.
2025 Training
In the last quarter, we successfully trained over 30 individuals. With growing
demand, we’ve already scheduled two public training sessions each month from January through March
All Partners will continue to enjoy a 50% discount on training. To learn more or register.
Thank you, and see you in 2025!
I want to extend a heartfelt thank you and congratulations to our incredible Sales Team for their outstanding performance! I’d also like to highlight the remarkable efforts of our exceptional Tech Support Team, as well as our talented Xen Orchestra, XCP-ng, WebDev teams, and all other Vates departments that made this success possible.
Last but certainly not least, thank you to YOU, our amazing Partner! Your continued support, collaboration, and dedication have driven us forward and helped us grow. We couldn’t have done it without you!
