Expanding our service portfolio to empower your Vates VMS journey
As Vates continues to evolve alongside our growing community of customers and partners, we recognize the importance of offering comprehensive professional services to help navigate complex use cases, from the initial migration from VMware to full production.
Whether you're managing large-scale architecture, huge or specific storage or compute stack, or dealing with project-specific challenges, we're committed to providing the support and expertise you need to succeed. Today, we are excited to introduce a range of new services that will be available in our portfolio over the coming months, aimed at helping you optimize and maximize the value of your Vates VMS deployment.
Introducing our new service offerings
To meet the diverse needs of our clients and partners, we are rolling out a set of professional services tailored to ensure the smooth adoption and implementation of Vates VMS. Each service is designed to address the unique demands of both prospects and existing customers, whether through direct engagement with Vates or via our network of expert partners.
👨🚀 Technical Account Manager (TAM)
The TAM role is designed for customers seeking guaranteed, dedicated expertise to support their projects seamlessly. By booking this service in advance, you secure access to a trusted expert who stays aligned with your unique goals and challenges, ensuring your deployment follows Vates best practices and adapts effectively to your needs. Throughout the project lifecycle, the TAM collaborates closely with your DevOps, SysAdmins, and other key teams, providing ongoing guidance, regular check-ins, proactive issue resolution, and, when necessary, direct access to our R&D.
👩🚀 Project consultant
Looking for an expert to validate your architecture or guide you through critical phases of your project? Our Project Consultants provide focused, expert-level support—either remotely or onsite—ensuring your project stays on track, on time, and within scope. From installation and synchronization to data imports and upgrades, our consultants are equipped to assist with both product-specific and broader project-related inquiries.
👨🚀 Project manager
Effective project management is essential to ensure your Vates-related initiatives are delivered with accuracy and efficiency. Our Project Managers partner with you to define clear objectives, build contingency plans, allocate necessary resources, and track key milestones. They coordinate closely with both our support and R&D teams, ensuring a streamlined process for issue resolution and ongoing progress.
Interested in our new service offerings? Let's connect to discuss your project, requirements, and how Vates can assist you.
👩🚀 Training manager
Our training offerings are evolving to better meet the needs of our community. Customers can choose between public training sessions or request dedicated, customized training for their teams. Our training solutions ensure that your team has the skills to manage and grow your Vates deployment.
Partnering for success
In addition to these services, we plan to enable our partners through targeted training, empowering them to deliver these project services independently to their customers, with the support of Vates when needed. Whether through subcontractors or internal experts, we are committed to providing the right expertise at the right time to ensure your projects succeed.
Stay tuned for more updates as we roll out these services in the coming months. If you're interested in learning more or getting early access, please don't hesitate to reach out to our team.
