full time (permanent contract)

Full remote, hybrid or on site (Grenoble, France)

In your role as a Virtualization Support & Certification Trainer, you will play a vital role in supporting our customers, helping them maximize the potential of our virtualization solutions. Your primary focus will be providing high-quality technical support to users, addressing their issues through our ticketing system. Additionally, you’ll lead training sessions for users aiming to achieve their first-level certification and conduct product demos for prospective customers. This role combines customer support, training, and pre-sales responsibilities, offering a well-rounded position with a diverse set of tasks. This position is ideally suited for a candidate in the Pacific Daylight Time zone to align with business hours for optimal support coverage. Your responsibilities are:

• Providing responsive and effective support for users through our help desk system
• Delivering solutions that leverage our product stack to resolve customer issues
• Conducting training sessions for users preparing for their first-level certification
• Demonstrating our products to potential customers, showcasing key features and benefits
• Collaborating closely with our skilled team to continuously improve customer support and training quality

• Strong knowledge of virtualization technologies
• Proven problem-solving abilities, with a methodical approach to complex issues
• Excellent communication skills in English, both written and verbal
• Experience in training or instructional roles, especially in technical subjects
• Comfortable conducting live product demonstrations for varied audiences
• Team player with a collaborative spirit, willing to contribute to shared goals

Vates is a French software company specializing in Open Source and virtualization with a deep commitment to open, collaborative development. Our main projects, Xen Orchestra and XCP-ng, span the full virtualization stack—from the hypervisor (Xen) and virtualization platform (XCP-ng) to management and VM backups (Xen Orchestra). Our team works across multiple countries, fully embracing remote work with transparent workflows and accessible communication channels. At Vates, we are driven by a strong, people-first culture that values benevolence, inclusivity, and a horizontal structure. Every member is empowered to contribute ideas, make decisions, and grow with the company. Our open-source model is core to everything we do, not just in our code, which is available on GitHub and GitLab, but in our collaborative approach with the community. We believe in "upstream first," dedicating our expertise and resources to support and advance foundational projects like Xen, and helping contributors of all levels join us on this journey.